Customer Service

Please read the following before ordering.

PAYMENT

New customers will need to make a purchase to create a Mesa Stamps account. Once you have selected the stamps you wish to purchase and have added them to the Shopping Cart, you will be able to “Begin Secure Checkout” and create your log-in account with your e-mail address and personal password, as well as billing and shipping information. Please add orders@mesastamps.com to your approved sender list to make sure you receive e-mail (such as order confirmations) from us.

Payment can be made with VISA, MasterCard or DISCOVER. Sorry, no American Express.

Payment may also be made via check or money orders if received within ten (10) calendar days of receiving your order. The order will be held until the check/money order clears. This usually will occur within 3-5 days of deposit into the Mesa Stamps account.

  • Minimum order (USA & Canada): $20.00
  • Foreign minimum order: $20.00

DISCOUNTS

  • Save 15% on orders over $20.00
  • Save 20% on orders over $50.00
  • Save 25% on orders over $100.00

SHIPPING

All shipments will be made within 48 hours of debiting your credit card or verification that your check has cleared. If you have paid with a check and there are any items out of stock, a refund for the unavailable items will be included with your shipment.

All stamps are F-VF NH or better unless noted.

  • For all domestic orders (USA) add $3.00 handling charge.
  • For all foreign orders add $5.00 handling charge.

GUARANTEE

Your satisfaction is our highest priority and your complete satisfaction is guaranteed. If for any reason you are displeased with your purchase from Mesa Stamps, you may return it complete and intact for a full refund within 7 days of receipt.

As a policy,  all of our stamps are F-VF NH or better unless noted.


RETURNS

All merchandise returned for credit must be in the condition you received it and in saleable condition. All items are returnable within 7 days of receipt.

To assist our customer services practices and to aid us in giving proper credit, please enclose a brief note of explanation with the returned merchandise, and provide us with the invoice number. All returns must be shipped, with transportation charges prepaid, to:

Mesa Stamps
P.O. Box 6091
Mesa, AZ 85216


PRIVACY POLICY

This privacy statement serves to demonstrate our commitment to our customers. This privacy statement discloses the privacy practices for our e-commerce store.

We will never give any information about you to others without your express permission.
We do not rent our mailing list to third parties.

If we find that any account with us is being used for the purpose of sending spam, we take action to shut it down as soon as possible.

We may use information gathered about you from our site statistics (for example your IP address) to help diagnose problems with our server, and to administer our Web site.
Certain sites use cookies to keep track of your shopping cart and receipts. We use cookies to identify you so you don’t have to login each time you visit our site. The cookies will ?remember? your user name, not your password.

The sites hosted on our servers also contain links to other sites. Mesa Stamps is in no way responsible for the privacy practices or the content of such Web sites.

Security

Our servers have security measures in place to protect the loss, misuse and alteration of the information under our control.


PRIVACY

Sending Emails
We use emails to communicate with you, to confirm information, to provide news of updates to our services, to send information that you have requested and to send you order confirmations and receipts.

As stated previously in this policy, we will never give out your information without your permission. The only exceptions to this are, when we are required by law, in the good-faith belief that such action is necessary in order to conform to the edicts of the law, or we must comply with a legal process served on our web site.

Changes in Our Practices
If we change our information handling practices or other privacy aspects, we will post those changes on this privacy statement, at least 30 days prior to their implementation. We will also notify you directly via email if we have your e-mail address.

Contacting Us
If you have any questions about our privacy statement, the practices of this site, or your dealings with this Web site, you can e-mail us through our Contact Us page.


UPDATE YOUR EMAIL ADDRESS

To change your e-mail address, you have two options:

  • Log-in to your account using the e-mail address (and password) you used at the time of opening your account. This will take you to your Account page. On this page you can change any of your account information including your e-mail address. The next time you log-in, use your new e-mail address.
  • After building an order you can go to the View Cart page. At the point that you take Step #1 Shipping, you will be taken to a screen with fields where you can change your e-mail address.